Who we are

Privacy Policy – Flonty

Last updated: 27 October 2026

Flonty (“we”, “our”, or “us”) operates this online store. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, create an account, place an order, or participate in our reseller programme.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

• Personal details: Name, billing address, shipping address, email address, and phone number.
• Order information: Products ordered, order number, order amount, delivery status, returns, refunds, and order history.
• Account information: Username, account details, and password-related information. Passwords are handled through the website’s account system.
• Payment information: Payment status, transaction references, and related details provided by our payment service providers. We do not intend to store complete payment card details on our website.
• Reseller information: Reseller account details, referral information, attributed orders, commission records, and payout-related details where applicable.
• Technical information: IP address, browser type, device information, cookies, and website usage information, where collected.

2. How We Use Your Information

We may use your information to:

• Process, confirm, pack, ship, and deliver orders.
• Create and manage customer and reseller accounts.
• Send order confirmations, delivery updates, account notifications, and customer support responses.
• Process eligible refunds, returns, cancellations, and payments.
• Calculate and manage reseller commissions in accordance with our reseller programme terms.
• Prevent fraud, misuse, unauthorised access, and suspicious transactions.
• Improve website performance, customer experience, and store operations.
• Comply with applicable legal, tax, accounting, and regulatory obligations.

3. Shipping and Logistics Partners

To fulfil your order, we may share necessary information such as your name, phone number, delivery address, order details, and shipment information with our logistics and shipping partners, including RapidShyp, and the courier companies involved in delivery.

These partners use the information as necessary to provide shipping, tracking, delivery, and related services, subject to their applicable terms and privacy practices.

4. Payments and Third-Party Services

If you pay online, the relevant payment gateway or payment service provider may process your payment information under its own privacy policy and security procedures.

We may also use website hosting providers, WordPress and WooCommerce functionality, email services, analytics tools, and other service providers to operate our store. Information is shared with them only as reasonably necessary for their services or as otherwise permitted by law.

5. Reseller Programme

If you register as a reseller or purchase through a reseller referral link, we may process information needed to identify the referral, associate an order with the relevant reseller, calculate eligible commission, and maintain commission records.

Where necessary for order attribution and commission administration, limited order information may be visible to the relevant reseller. We aim to restrict such access to the information needed to operate the reseller programme.

Commission eligibility, approval, reversals, and payouts are governed by the applicable reseller programme terms. We do not promise a commission on an order that does not meet those terms.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping carts, support account login, remember preferences, improve website functionality, and, where enabled, measure website usage or referral activity.

You can manage cookies through your browser settings. Disabling certain cookies may affect features such as login, cart functionality, checkout, or referral tracking.

7. How We Share Information

We do not sell personal information to third parties as a business practice.

We may disclose information to:

• Logistics and courier partners for delivery.
• Payment service providers for payment processing.
• Hosting, website, email, and technical service providers.
• Relevant resellers, but only to the extent necessary for referral or order administration.
• Government authorities, regulators, or other parties where required by law or necessary to protect our legal rights, users, or website.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, reseller commission records, dispute resolution, accounting, tax requirements, and legal compliance.

Retention periods depend on the type of information and applicable legal requirements. When information is no longer required, we take reasonable steps to delete it or otherwise handle it appropriately, subject to legal obligations and legitimate recordkeeping needs.

9. Information Security

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure. Please keep your account credentials confidential and notify us if you suspect unauthorised use of your account.

10. Your Rights and Choices

Subject to applicable law, you may request access to, correction of, or deletion of personal information associated with your account. You may also request assistance with your account or raise concerns about how your information is used.

Some records may need to be retained for completed transactions, accounting, fraud prevention, dispute resolution, or legal compliance.

You can also manage your account details through the My Account section of our website, where available.

11. Children’s Privacy

Our website is not intended for children who are not legally able to enter into transactions independently. If you believe a child has provided personal information without appropriate authorisation, please contact us so we can review the request in accordance with applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their respective privacy policies before sharing information with them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements. The updated version will be published on this page with a revised “Last updated” date.

14. Contact Us

For privacy-related questions, requests, or concerns, please contact us using the details below:

• Business/Store Name: Flonty
• Email: vaishnavassociates2@gmail.com
• Website: https://flonty.in

Please replace the website address above with your final public domain before launching your store, if it changes.